SHIPPING POLICY
Once an order is placed it cannot be canceled. Once the order is received, you can send the item(s) back by following our return policy. Please allow at least 3-5 business days for order processing and verification.
* If your item is not in stock we will inform you and get your item/s to you as speedy as possible.
For international orders, please allow at least 5-7 business days for order processing and verification. Please note that you are responsible for paying the delivery costs at checkout (including costs of return). Vuck Branding does not calculate, invoice or collect any taxes, duties, import fees or charges other than shipping costs at checkout.
Purchased items will be delivered worldwide by our standard delivery service DHL or Post.nl. As soon as your order has been shipped, you will receive a confirmation with a track and trace number. We can not be held responsible for late deliveries, because we do not have control over this.
We are unable to combine shipping on multiple orders.
DURING SALE PERIODS
• Returning items
Sale items can’t be returned or refunded.
• Exchanging sale items
Unfortunately, it is not possible to exchange sale purchases. All sales are final.
• Restock of sale items
We place our orders with our manufacturer 2 x monthly, if your ordered item is not in stock we will inform you and give you the opportunity to either get a refund or get your item/s to you as soon as possible.
• Didn't receive a confirmation email
If you do not receive an email from us within a few hours of placing your order, be sure to check your spam folder. If you are still unable to locate the confirmation email for your order, please contact our customer service team at weare@vuckbranding.com
LOST OR DAMAGED ITEM(S)
Vuck Branding will make every effort to deliver the ordered item(s) in complete and in good condition. We are not responsible for any missing or damaged items caused by the delivery company. In case that the delivered item(s) are damaged or not complete, we request you to contact us as soon as possible.
REFUNDS AND RETURNS
Vuck Branding offers you the option to return certain items within 30 days of purchase. Certain items are non-returnable (hats, underwear, socks, swimwear, gloves). All items must be unworn and unwashed, with all original Vuck Branding tags still attached. Items that have been worn, used, altered or damaged will not be accepted. Vuck Branding reserves the right to refuse return of any product that does not meet to these conditions. Any costs sustained by the customer to return a product are non-refundable. When returning products, please make sure that the delivery is traceable because we are not responsible for any damage or losses caused by the delivery company. As soon as we received your return, it will take approximately 10 business days to process your refund.
Sale items can’t be returned or refunded.
